Create and Sustain Change by Creating Trust through Candor

By Judith E. Glaser

Here are 5 ways to elevate every day – and experience a release in the capacity to create and sustain change, growth and transformation:

By setting the context for candor throughout all of your leadership interactions, you level the playing field. You set the tone for people to be candid with each other – and candor leads to trust. “I trust you have my back – I trust your intentions – I trust you care.” Power and hierarchy become less important than the results colleagues can create together through trust, honesty and teamwork.

Can I trust you?

Can I trust you?

Neuro-tip: Candor, truth and trust
While the words – candor, trust and trust – are different, the meaning of these words activate the same networks in our brain. When we display the Prefrontal Cortex, our Executive Brain. This network opens the power of the Executive functions, such as strategic thinking, empathy, foresight, intuition, good judgment and handling uncertainty with less fear. So candor plays a role in elevating our capacity to work through difficult challenges with others – a core activity for change and transformation in organizations. Continue reading

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“I want to change …my arrogance, my control, and my lack of trust.”

by Judith E. Glaser

When Bayer, a $7 billion multinational pharmaceutical company, acquired a smaller $300 million diagnostic company, Rolf Classon the CEO, chose to call it a “merger.”

Power-with Others
He wanted to immediately establish a “power-with others” relationship with the new organization. I was part of a consulting team who facilitated a multi-day vision, values, and leadership session to help the leadership team create the new direction for the culture and the business.

“We are becoming one company,” Rolf told the top hundred people from both companies at their kickoff meeting. He went on to convey that he wanted to set new ground rules for working collaboratively in a new environment in which “together we can create something that never existed before.”

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Two Signals that Create the Highest Trust

by Judith E. Glaser

Most people choose their friends and colleagues based on three principles that even they may not be aware of. That’s according to social science research conducted by Brian Uzzi, professor of leadership and organizational change at the Kellogg School of Management:

  • Identify the most important qualities they’re looking for in the people in their network (often the same qualities they already have).
  • Look for others who share those qualities.
  • Find those new people through people they already know.

creating trust at workWhile this intuitively makes sense for how we grow our business networks, it’s counter intuitive to what human beings need to be doing to ensure deep connectivity in relationships. There is a lot we can learn from the Neuroscience of WE that gives us clues to what makes working relationships as well as personal relationships thrive.
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Mentoring Requires More Than Good Intention

by Lois Zachary

best mentoring steps

It takes time and work. It requires knowledge, competency, skill and a planned strategy. Mentors and mentees who come to mentoring prepared, and know what to expect, report more fulfilling and mutually satisfying mentoring relationships.

So what can you expect?

You can expect your mentoring relationship to unfold in four predictable phases. These sequential phases – preparing (getting ready), negotiating (establishing agreements), enabling growth (facilitating learning) and coming to closure (looking back and moving forward)– are characterized by key tasks. Knowing what to expect during each phase contributes to building a more successful mentoring relationship.

Phase One: Get yourself ready for mentoring
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Diversity and Harassment Training Video July Sale

$100 off! (Or, get 3 Harassment Training Video/DVDs for the price of 2)

Use code: ATS100 or ATS3for2 at checkout. ( Cannot be combined with industry discounts.)

Stretch your training budget with our best-selling harassment and diversity training DVDs. See Harassment Trainings Here and Watch full-length video previews.

diversity and harassment video training

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What Makes a Courageous Woman?

by Sandra Ford Walston

Courageousness isn’t just about bold action.  It’s about what you do when you’ve been passed over for a promotion or you’re told you’re “too” …strong…bright…aggressive.. (pick the word.)What makes a Courageous Women

Women face this all the time. Courageous women restructure their goals, take charge and manifest a new vision. Whammo!  They reinvent themselves one more time. Settling is not an option. They know courage is an inside job, and “managing up” is the key to stepping up and taking control.

“She who hesitates before each step spends her life on one leg.” Ancient Chinese Proverb  ( “He” changed to “She”).

Courageous women face uncertainty head on. Feeling discouraged is unacceptable. When someone tries to undermine their purpose with the “too syndrome, ” they reclaim their long dormant feminine energy of courage, operating from the strength of the heart. Courage becomes their chief ally to face the challenges.

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It’s Not about Tell-Yell-Sell for Sustained Success

by Judith E. Glaser

What inhibits healthy connections in business to create successful change or business turnarounds?  Whether you’re an entrepreneur or business executive, it’s most likely that these four behaviors will derail your leadership ability:

  1. Talking past each other – not really listening.
  2. Communication blind spots – failure to connect
  3. Not Seeing Beyond Your Own Vision – not gaining additional perspective
  4. Not Focusing on Shared Success – It’s all about you

(I wrote about these behaviors in more detail in my previous post, You’ve Reached the Top, Now What?).
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You’ve Reached the Top! Now What?

Four Communication Blind Spots that Derail Leaders 

by Judith E. Glaser

Starting a business from scratch is different from stepping in and adding value to an existing company. Entrepreneurs love the challenges, risks, and thrills of doing what others have not done—envisioning new horizons, exploring the unknown, moving to the next peak and eventually reaching the top.

Communication Skills for Entrepreneurs

So, why do so many ambitious and talented executives and entrepreneurs plateau, burn out, and at times regress once they “reach the top” of whatever ladder, mountain or organizational structure they’ve been climbing?

My answer, based on both research and reflection, is that while they tend to be great talkers (because they continually pitch their visions, strategies, products and services to investors, banks, employees, customers, clients, and partners), they may plateau when it comes to connecting deeply with others.

Reaching the summit today requires us to develop a new perspective and paradigm of leadership and to climb two peaks: 1) creating and selling the vision, and 2) connecting with other people as we build the business around our innovative ideas. Connecting with others enables us to build concentric circles of engagement with employees and customers to expand the brand in magnificent and exciting ways. Entrepreneurs who put relationships before tasks and build bridges for connection become multipliers of the DNA for entrepreneurship—a powerful path for getting to the next level of greatness.
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New Employee [Millennial Video] Career Development

Sometimes it’s tough to get your message across to new workers. It can seem like they’re not listening or they’re getting the wrong message.  Using these short video clips will add an alternative voice and support the important skills you’re teaching.

Need to give feedback? Teach prioritization? Effective communication? Use the medium they love most: video. Here’s a group of short videos designed for career development training of young workers. It’s called the Success at Work series which you can preview here:

career development for Millenials

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New Short Video Series for Management Training

The Manager Moments Series: How to Excel in Tricky Situations is designed to deliver short blasts of practical wisdom to busy professionals on everyday management challenges.  Related topics are grouped into bite-sized programs which engage viewers with well-acted real world role-plays.

  • How to Curb Employee Gossip (7:05 minutes)
  • How to Deal with Difficult Peers (7:40 minutes)
  • How to Manage Upward (6:45 minutes)
  • How to Manage Time Thieves (7:20 minutes)
  • How and When to Delegate (6:15 minutes)

Watch the video preview here.>

Select video/DVD trainings 20% off! for Local & State Government and Education.  Make sure to use the promotional code GovEDUState20 to get your discount or call (212) 721-0910 and we can help.

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